Frequently Asked Questions
Check out our FAQs — your question might already be answered!
Still have questions? Contact our customer service team.
What should I do if my cat refuses to use the new Petree litter box?
It may take some time for cats to get used to a new litter box. We recommend placing the old and new box side by side for a while. It can also help to sprinkle a bit of the old litter into the Petree Cube to encourage your cat to use it.
Is my cat at risk if it enters the Petree Cube during the cleaning process?
No worries! The Petree Cube is equipped with safety sensors that immediately pause the cleaning cycle when your cat enters. It’s completely safe.
Can the Petree Cube handle more than one cat?
Yes, the Petree Cube is designed to support multiple cats. Just keep in mind that the waste drawer may need to be emptied more frequently.
Is the Petree Cube compatible with all types of litter?
Yes, the Petree Cube is compatible with all types of clumping litter, including bentonite, tofu, mixed, and ore-based litter.
